FAQs

Here are our most frequently asked questions. If you can’t find the answer you are looking for please contact us

How Long Will I Have To Wait For My Herb Vape Delivery?

Orders are shipped regular parcel post from Gympie (Postcode 4570) within 2 business days of receiving your order and take between 1-7 business days to be delivered depending on how far away you are. auspost.com.au/parcels-mail/calculate-postage-delivery-times

What if I pay additional for Express Post?

You have the choice at checkout to get your order express posted for an additional $3.30. If you do this you will get a tracking number. We still only ship Express Post orders within 2 business and most locations are not next day delivery, so while this option is faster it could still take up to 4-5 business days for you to receive.

What Are the Payment Options

  • Pay Pal
  • Credit Card – Visa and Mastercard only

What Are The Delivery Charges In Australia?

Delivery Australia wide is $12 or Free shipping  for orders over $49.

There is also an option at checkout for an additional $3.30 to go Express Postage.

Do You Ship Outside Australia?

Maybe, contact us for a quote

Can I Track My Order?

Yes, we will send you the tracking number once shipped.

How Are Items Delivered?

Deliveries will take place during business hours with Australia Post in prepaid bags.

Returns

If your item is damaged or not working as expected please take a video, upload it to youtube, and send us the link here: contact us. We will sort out a replacement or refund. Replacements are sent regular post.

If you simply change your mind you may return the items within 30 days in “as new” condition for a refund or exchange. You will be responsible for the cost of freight to return the order to our warehouse. The refund will cover the goods but not post and packing and we will charge you a 20% re-stocking fee.